No worries — we're here to help. First, please be sure to check out our Profile photo guidelines for families to confirm your photo meets all criteria.
If your photo is not uploading, it could be because it is too small or too large. Please check the size of your photo — photos smaller than 50 KB and larger than 1 MB will likely not upload. We recommend trying to resize the photo and uploading again.
Keep in mind, photos do go through a review process but should display on your profile within 1 business day.
If you're still having trouble uploading your photo, simply contact us here and we’ll be happy to upload your photo for you.