I'm having trouble submitting my background check

Are you having trouble submitting your background check?

After four failed attempts your account will be locked.

Here are a few tips to follow while filling out your personal information:

  • Phone number - do NOT use dashes or spaces
  • License number - do NOT use dashes or spaces
  • Social Security number - MUST use dashes (xxx-xx-xxxx)

If you are entering your Social Security Number correctly and are receiving an error message that there is a discrepancy, please see the following instructions for a quick and easy fix!

  1. Fill out this form (200 KB) and FAX to Sterling Talent Solutions at (800) 433-7392
  2. Write your name and note that you are applying for a sitter job through Sittercity
  3. Sterling Talent Solutions will process your information in 4 business hours


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