We cannot share the details of another member’s removal from our platform. However, reasons usually fall within one of these categories:
- A caregiver is found to be under the age of 18
- A caregiver fails an identity authentication or background check
If a member has been removed from our platform, we recommend you discontinue communication with them and/or do your own personal screening.
Please know that we err on the side of caution and their removal does not bear on his or her character, general reputation, personal characteristics, or mode of living.