Reasons why an account might be terminated

We cannot share the details of another member’s termination. But terminations usually fall within one of these categories:

1.       A caregiver is found to be under the age of 18

2.       A caregiver fails an identity authentication or background check

3.       A member is no longer eligible to be on our site based on our Terms of Use 


If a member has been terminated, we recommend you discontinue communication with them and/or do your own personal screening. Please know that we err on the side of caution and termination does not bear on his or her character, general reputation, personal characteristics, or mode of living.

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