When a sitter’s background check is processed and they receive the status "Ineligible for badge", this means the background check results did not meet the requirements for a badge and we are unable to award a badge to the sitters profile. Only sitters with a completely clear record can receive a badge on their profile.
For more information about what’s included in each background check and examples of reasons why someone may be removed from the site, please visit our what's covered on a background check page.
When this happens the sitter is still eligible to use the site, and they have access to detailed copies of background check reports to review.
Please be sure to check out our Trust & Safety Center for additional important information regarding trust & safety on Sittercity.