What is Family Concierge?
Family Concierge is a team of knowledgeable, trusted individuals who can help families efficiently navigate the care options available to them through their Bright Horizons employee benefits and the entire Bright Horizons care network.
Why should I use Family Concierge?
The responsibility of not only child care, but family, pet, and household care, is a significant mental burden. Family Concierge can help with that burden, by taking a lot of the workload of finding and confirming care off of your hands. Family Concierge will proactively provide you with additional resources and reminders as your care needs change and adapt.
What if I have multiple care needs?
Family Concierge specializes in creating personalized care plans for multiple care needs and utilizing the full range of your Bright Horizons benefits and resources available to you. This includes child care, elder care, pet care, housekeeping, tutoring, and seasonal camps. Every family has its own unique needs, and Family Concierge aims to ease the burden of ensuring all care needs are met in a simple and coordinated way.
How does my family benefit from Family Concierge?
We have care and enrichment options for everyone in the family, from infants through aging grandparents, and everyone in between—including the family pets. There’s full and part-time in-home or center-based child care, backup care, after-school care, seasonal camps, tutoring, college coaching, pet care, companion care, and housekeeping. Let us know all of your care needs, and we’ll put together a plan that works for your entire family.
How much does it cost to connect with a Family Concierge?
Family Concierge is available specifically to employers who have chosen it to be a part of their Bright Horizons benefits. If your employer has included Family Concierge as part of your Bright Horizons employment benefits, it costs you absolutely nothing to utilize the Family Concierge team.
Can Family Concierge help me with all of my company benefits?
Family Concierge specializes specifically in the suite of benefits provided through Bright Horizons and its partners. We’d encourage you to coordinate with your organization’s Human Resources department for information on benefits beyond those that are offered on behalf of Bright Horizons, such as medical and financial benefits.
What resources does Family Concierge use when developing a care plan?
We can discuss and coordinate care needs for any Bright Horizons benefits available to you through your employer. In addition, we also provide all other Bright Horizons resources to use as part of your family care plan, which include:
- Bright Horizons Care Centers and Back Up Care
- Sittercity (Child care, pet care, and housekeeping)
- Years Ahead
- College Nannies and Sitters
- College Coach
- Varsity Tutors
- Revolution Prep
- MarcoPolo Learning
- Sylvan Learning
- Steve and Kate’s Camps
- Brooklyn Robot Foundry
- Code Ninjas
- And more!
Can I make changes once my Family Concierge makes a plan for my family?
Absolutely. We know that care needs change over time, due to a number of factors. You can reach out to Family Concierge at any point at firstname.lastname@example.org to assess/change/add to your care plan.
My employer doesn’t currently provide Bright Horizons benefits - Is there information I can present to them?
Absolutely - Here is information that you’re welcome to provide to the relevant parties at your employer: Resources for Employers
Is Sittercity/Family Concierge part of Bright Horizons?
The Family Concierge Team is powered by Sittercity, which is a subsidiary of the Bright Horizons organization. We coordinate all of the Bright Horizons and Sittercity resources available to you, so you can maximize your Bright Horizon employer benefits, and minimize the mental load as you navigate your care needs.
How can I contact the Family Concierge team?
If your employer has provided the Family Concierge benefit to you, you’ll be able to access the Family Concierge page through your My Bright Horizons Portal. In addition, you’re always welcome to reach out to us directly at email@example.com, or 1-888-874-0420.
What background and experience does a Family Concierge have?
Family Concierge team members have backgrounds in child care, coaching, and teaching. They’re trained specifically to understand a family’s unique needs to help them navigate their choices and set up an optimal plan.