What background and experience does a Family Concierge have?
Family Concierge team members have backgrounds in child care, coaching, and teaching. They’re trained specifically to understand a family’s unique needs to help them navigate their choices and set up an optimal plan.
Is Sittercity/Family Concierge part of Bright Horizons?
The Family Concierge Team is powered by Sittercity, which is a subsidiary of the Bright Horizons organization. We coordinate all of the Bright Horizons and Sittercity resources available to you, so you can maximize your Bright Horizon employer benefits, and minimize the mental load as you navigate your care needs.
How can I contact the Family Concierge team?
If your employer has provided the Family Concierge benefit to you, you’ll be able to access the Family Concierge page through your My Bright Horizons Portal. In addition, you’re always welcome to reach out to us directly at firstname.lastname@example.org, or 1-888-874-0420.