Welcome to Sittercity Support
How can we help?
Example: How do I reset my password
Support - Sittercity
Here's How It Works for Families
Find the perfect caregiver in 3 easy steps
How to post a job
How to find the right sitter for your family
Do I need a babysitter, a nanny or someone else?
Why is my job post under review?
Membership Options & Pricing for Families
Membership options for parents
Types of payment we accept
Can I be a parent AND a caregiver on Sittercity?
I'm having trouble upgrading to Premium
I forgot to cancel my subscription. Can I get a refund?
Trust & Safety for Families
Run a background check on a caregiver
How much should I pay my sitter?
Why didn't my sitter get a badge on their profile for the background check?
How does Sittercity verify sitters?
Reasons why your account would be removed
Reasons why a sitter account would be removed
See all 8 articles
Account Management for Families
Profile photo guidelines for families
Login trouble and resetting your password
How do I update my credit card info?
How to leave a review on a sitter
How do I update my notification settings?
I'm having trouble uploading my photo
See all 9 articles
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