For Families
Tips to get started
How it works for families
- How to post a job
- How do I find the sitters that are most relevant to me?
- How can I tell if a sitter I like is available?
- How can I search for sitters by availability or schedule?
- Why is my job post under review?
- How should I pay a sitter I hired on Sittercity?
Membership options & pricing for families
Account management for families
- Profile photo guidelines for families
- How do I schedule an interview with a sitter?
- Login trouble and resetting your password
- How do I update my credit card info?
- How to submit or read a review on a sitter
- How do I update my notification settings?
Guidelines & expectations
Trust & Safety for families
- Run a background check on a caregiver
- Why didn't my sitter get a badge on their profile for the background check?
- How does Sittercity authenticate sitters?
- Are daycares allowed on Sittercity?
- Does Sittercity verify sitter certifications/licensing?
- Reasons why your account would be removed
For Caregivers
Tips to Get Started
Here's How It Works for Sitters
Membership Options & Pricing for Sitters
Account Management for Sitters
- Profile photo guidelines for sitters
- How do I update my profile and view my background check badge?
- How do I update my Availability?
- How do I view and manage interview requests?
- Login trouble and resetting your password
- How do I update my credit card info?
Guidelines & Expectations
Trust & Safety for Sitters
- Background check options and pricing for caregivers
- Cyber safety tips for sitters
- How does Sittercity authenticate families?
- How to share your background check details
- Why am I being required to complete a background check?
- My identity authentication failed, what now?