For Families

Tips to Get Started

• Find the perfect caregiver in 3 easy steps
• How to find the right sitter for your family
• Do I need a babysitter, a nanny or someone else?

Here's How It Works for Families

• How to post a job
• How do I find the sitters that are most relevant to me?
• How can I tell if a sitter I like is available?
• How can I search for sitters by availability or schedule?
• Why is my job post under review?
• How should I pay a sitter I hired on Sittercity?
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Membership Options & Pricing for Families

• Membership options for parents
• Types of payment we accept
• Can I get a refund for my Sittercity membership?
• Can I be a parent AND a caregiver on Sittercity?
• I'm having trouble upgrading to Premium

Account Management for Families

• Profile photo guidelines for families
• How do I schedule an interview with a sitter?
• Login trouble and resetting your password
• How do I update my credit card info?
• How to submit or read a review on a sitter
• How do I update my notification settings?
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Guidelines & Expectations

• Sittercity Community Guidelines
• Attendance Expectations
• Quality Expectations
• Sittercity Community Inclusion Policy

Trust & Safety for Families

• Run a background check on a caregiver
• Why didn't my sitter get a badge on their profile for the background check?
• How does Sittercity authenticate sitters?
• Are daycares allowed on Sittercity?
• Does Sittercity verify sitter certifications/licensing?
• Reasons why your account would be removed
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