Welcome to Sittercity Support
How can we help?
Example: How do I reset my password
Support - Sittercity
Here's How It Works for Families
Find the perfect caregiver in 3 easy steps
How to post a job
How to find the right sitter for your family
Do I need a babysitter, a nanny or someone else?
How can I tell if a sitter I like is available?
How can I search for sitters by availability or schedule?
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Membership Options & Pricing for Families
Membership options for parents
Types of payment we accept
Can I get a refund for my Sittercity membership?
Can I be a parent AND a caregiver on Sittercity?
I'm having trouble upgrading to Premium
Account Management for Families
Profile photo guidelines for families
How do I schedule an interview with a sitter?
Login trouble and resetting your password
How do I update my credit card info?
How to submit or read a review on a sitter
How do I update my notification settings?
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Guidelines & Expectations
Sittercity Community Guidelines
Sittercity Community Inclusion Policy
Trust & Safety for Families
Run a background check on a caregiver
Why didn't my sitter get a badge on their profile for the background check?
How does Sittercity authenticate sitters?
Are daycares allowed on Sittercity?
Reasons why your account would be removed
Reasons why a sitter account would be removed
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