Why do I have to run a background check?
As part of our trust and safety efforts, you may be required to complete a background check to complete the registration process, or for additional authentication of your account.
Why couldn’t my information be authenticated?
There are many reasons why information provided at registration may not pass through authentication; if you've recently moved or had a name change, if there was a typo in your information, if the information provided was not in the correct format, etc.
If you have failed ID authentication, please see here for more information.
Please be sure to check out our Trust & Safety Center for additional important information regarding trust & safety on Sittercity.