Why do I have to run a background check?
As part of our trust and safety efforts, you may be required to complete a background check to complete the registration process, or for additional authentication of your account.
Why couldn’t my information be verified?
There are many reasons why information provided at registration may not pass verification; if you're using an invalid or temporary ID, the front of the ID does not match the back, or the selfie could not be matched to the ID.
If you have failed ID verification, please see here for more information.
Please be sure to check out our Trust & Safety Center for additional important information regarding trust & safety on Sittercity.