Sometimes our identity verification service, Berbix, might have trouble verifying your identity. There are a handful of reasons why this might happen:
- You’re using an invalid or temporary ID
- Berbix cannot detect the liveness of your selfie
- The front of the ID does not match the back
- The selfie could not be matched to the ID
If you're on a web browser, click the chat box at the bottom of this page so we can help! Chat is open 8am-4pm CST, Monday through Friday. Not a good time to chat, or not on web? Contact us here.
You can also purchase a background check for verification and add a badge to your profile.
Please be sure to check out our Trust & Safety Center for additional important information regarding trust & safety on Sittercity.