My identity authentication failed, what now?

How can I complete my profile?

Sometimes our identity authentication service might have trouble linking you with the address you entered, preventing you from completing your profile. There are a handful of reasons why this might happen. Authentication will fail if...

  • You’ve recently moved. Your old address should work!
  • You’re away at school. We’ll need your permanent, home address - as shown on your ID.
  • Your address has a typo or is not in the correct format.

If you're on desktop, click the chat box at the bottom of this page so we can help you retry! Chat is open 8am-4pm CST, 7x per week.

No time to chat or not on desktop? Contact us here. You can also purchase a background check for verification and add a badge to your profile.

Please be sure to check out our Trust & Safety Center for additional important information regarding trust & safety on Sittercity.