How can I complete my profile?
Sometimes our identity authentication service might have trouble linking you with the address you entered, preventing you from completing your profile. There are a handful of reasons why this might happen. Authentication will fail if...
- You’ve recently moved. Your old address should work!
- You’re away at school. We’ll need your permanent, home address - as shown on your ID.
- Your address has a typo or is not in the correct format.
If you're on desktop, click the chat box at the bottom of this page so we can help you retry!