How can I complete my profile?
Sometimes our identity verification service might have trouble verifying your identity, preventing you from completing your profile. There are a handful of reasons why this might happen. Some reasons that verification can fail are...
- You’re using an invalid or temporary ID
- Berbix cannot detect the liveness of your selfie
- The front of the ID does not match the back
- The selfie could not be matched to the ID
If you're on desktop, click the chat box at the bottom of this page so we can help you! Chat is open 8am-4pm CST, Monday - Friday.
Please be sure to check out our Trust & Safety Center for additional important information regarding trust & safety on Sittercity.