If you're receiving a "Complete Your Profile" error, but you do have a complete profile, this could be due to one of two reasons:
- An app issue in which you need to update your app. For this, we recommend logging out of the Sittercity app, and then logging back in. This should help update the app and correct the error. If you still have difficulties, we also recommend trying Sittercity on mobile web or via a computer browser.
- The wrong care type profile. On Sittercity, you must create a profile for each care type you want to apply to (i.e., babysitter, nanny, pet care, etc.). For example, you may be receiving this error message because you're trying to apply to a babysitter job, but only have a nanny profile.
You can add additional profiles by logging in on a web browser (mobile or desktop), clicking on “My Profiles” on the right-hand side of the screen, then clicking “Add.”
Please note that this MUST be done on a web browser, as this feature is currently not supported on our mobile app.