Having trouble upgrading to Premium? If you're receiving an error message during your purchase or you're being redirected to the homepage when clicking 'Subscribe', this is either an internet browser issue or your card is being declined. Try these fixes:
Try using a different browser and/or device
Sign into your Sittercity account using a different browser and/or device and select 'Upgrade to Premium'.
Check your billing zip code
The zip code on your Sittercity account must match the billing zip code associated with your card. If this info doesn't currently match, you'll want to update the location on your account before retrying your purchase. You can change your account zip code within Account Settings at any time.
Try a different credit card or contact your bank
If your card is being declined, we recommend trying a different credit card or contacting your bank to discover why it may be declined.
Still having trouble after completing these steps? Contact us