Try using a different browser and/or device
Sign into your Sittercity account using a different browser and/or device and select 'Upgrade to Premium'.
Try a different credit card or contact your bank
If your card is being declined, we recommend trying a different credit card or contacting your bank to discover why it may be declined.
Check your billing zip code
The zip code on your Sittercity account must match the billing zip code associated with your card. If this info doesn't currently match, you'll want to update the location on your account to match your billing zip code before retrying your purchase. You can edit your account zip code within Account Settings at any time.
Still having trouble after completing these steps? Contact us